e-TelVoip Features
Unified Communications Without the Complexity
e-TelVoip brings together business voice, video, messaging, and contact center functionality into one seamless platform. Every plan is designed to scale with your business — from a single consultant to a global enterprise — giving you professional-grade communication tools without enterprise-grade headaches.
Core Capabilities
Crystal-Clear Business Voice (VoIP Essentials)
Unlimited nationwide calling (U.S. & Canada)
Caller ID, forwarding, hold/transfer, and multi-device support
Voicemail-to-email transcription for streamlined follow-up
Mobile and desktop apps for true work-anywhere flexibility
Auto-attendant (IVR) to route calls professionally
Unified Collaboration (UCaaS)
HD video meetings
with screen sharing and chat
Team messaging & presence indicators
to keep teams connected
Business SMS/MMS
directly from your business number
Integrations with Microsoft 365 and Google Workspace
File sharing and task collaboration built into your workspace
Advanced Call Management
Multi-level IVR with time-of-day and holiday routing
Call queues and skills-based routing for efficient handling
Supervisor tools: whisper, barge, monitor
Detailed call analytics and performance dashboards
Multi-site and multi-location management from a single portal
Enterprise Contact Center (CCaaS)
Omnichannel customer engagement:
voice, SMS, chat, email, socia
AI-powered routing and sentiment analysis
Workforce management
(agent scheduling, forecasting)
Quality monitoring with call recording, scoring, and coaching tools
Global number provisioning and toll-free availability
Compliance-ready with HIPAA, PCI, SOC 2, and GDPR standards
Reliability & Security
Carrier-grade infrastructure with 99.999% uptime SLA
Redundant data centers and disaster recovery built in
End-to-end encryption with TLS/SRTP
Admin controls for role-based access and reporting
Value Add vs. Other
Providers
While many providers separate business telephony, team collaboration, and contact center tools into siloed offerings, e-TelVoip combines them under one platform — at Transparent, Competitive Pricing.
One platform for every stage of business:
from one user to thousands.
Advanced call management at lower tiers
features often reserved for enterprise plans elsewhere.
Omnichannel contact center without separate contracts
no need to buy and bolt on multiple solutions.
Compliance and global scalability built-in
ideal for regulated industries or international operations.
Dedicated onboarding and support
from real experts, not bots.